Refund policy
Thank you for shopping with Sarnix. We want you to be completely satisfied with your purchase. If you are not entirely satisfied, you may request a return in accordance with the policy below.
1. Return Period
You may return eligible products within 14 calendar days from the date your order is delivered.
2. Return Eligibility
To qualify for a return, the item must:
- Be unused and in its original condition.
- Be returned in its original packaging whenever possible.
- Include all accessories, manuals, and included components.
- Be accompanied by proof of purchase or your order number.
3. Non-Returnable Items
The following items are generally not eligible for return unless they arrive damaged, defective, or incorrect:
- Personalized or custom-made products.
- Products showing signs of use, misuse, or accidental damage.
- Items returned after the 14-day return period.
- Opened hygiene or personal care products where returns are restricted for health and safety reasons.
4. How to Request a Return
Please contact our Customer Support Team before returning any item. Include your order number and the reason for your return. We will provide complete return instructions.
5. Return Shipping Costs
Customers are responsible for return shipping costs unless the item received is damaged, defective, or shipped incorrectly by Sarnix.
6. Inspection of Returned Items
All returned merchandise is inspected after arrival. Once your return is approved, your refund will be processed.
7. Refunds
Approved refunds will be issued to your original payment method within 7 business days after the returned item has been received and successfully inspected.
Your financial institution or payment provider may require additional processing time before the refund appears in your account.
8. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact our Customer Support Team as soon as possible after delivery. We will investigate the issue and arrange a replacement, exchange, or refund where appropriate.
9. Order Cancellations
Orders may only be canceled before shipment. Once an order has been shipped, it must follow the return procedure described in this policy.
10. Business Information
Store Name: Sarnix
Business Address:
1458 W North Temple St
Salt Lake City, UT 84116
United States
By placing an order with Sarnix, you acknowledge that you have read, understood, and accepted this Return & Refund Policy.